Information we collect

Depending on how you interact with us, the personal information we collect may include:

• Contact details — your name, email address, phone number and postcode.
• Booking details — reservation date, time, party size, seating or dietary preferences and any notes you provide.
• Order details — items ordered, pickup or delivery information and order history when you order online.
• Payment information — processed securely by our payment providers; we do not store your full card number.
• Marketing preferences — whether you’ve opted in to emails, SMS or the NYM Club, and how you engage with them.
• Technical information — device, browser, IP address and pages viewed, collected automatically when you use our website (see Cookies below).

How we collect your information

We collect information directly from you and, in some cases, from the services we use to run the venue:

• When you book a table through our website or booking system.
• When you order online via our ordering partner (Toast).
• When you sign up to the NYM Club or claim an offer such as the $5 burger.
• When you contact us by phone, email, our contact form or social media.
• When you visit the venue or attend an event or function.
• Automatically, when you browse our website, through cookies and analytics tools.

How we use your information

We use your personal information to:

• Take and manage bookings, orders and functions.
• Process payments and provide receipts.
• Respond to your enquiries and provide customer support.
• Run the NYM Club and send offers, event news and updates you’ve opted in to.
• Improve our menu, website, service and events.
• Keep our venue and guests safe, and meet our legal and licensing obligations.

Marketing & the NYM Club

If you join the NYM Club or opt in to marketing, we may send you offers, event invitations and news by email or SMS. Every marketing message includes a simple way to unsubscribe, and you can opt out at any time by using that link or contacting us directly. Opting out of marketing won’t affect bookings or orders you’ve already placed.

Who we share your information with

We don’t sell your personal information. We may share it with trusted service providers who help us operate, including:

• Online ordering & point-of-sale providers (e.g. Toast) to process your orders.
• Booking and reservation platforms to manage your table.
• Payment processors to handle transactions securely.
• Email and SMS platforms to deliver communications you’ve opted in to.
• Analytics and hosting providers that support our website.

We may also disclose information where required by law, or to protect the rights, safety or property of our guests, staff or venue.

Cookies & analytics

Our website uses cookies and similar technologies to remember your preferences, keep the site working and understand how it’s used so we can improve it. You can manage or disable cookies through your browser settings, though some features may not work as well without them.

How we keep it secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for the purposes above or to meet our legal obligations. No method of transmission or storage is completely secure, but we work to safeguard your information at every step.

Overseas disclosure

Some of our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Accessing & correcting your information

You can ask to access the personal information we hold about you, or to correct it if it’s inaccurate or out of date. Just get in touch using the details below and we’ll respond within a reasonable time.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can put it right. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown at the top.