Use of our website

You may use our website to browse our menu, make bookings, place orders and learn about events. You agree to use it only for lawful purposes and not to interfere with its operation, security or the experience of other users. We aim to keep the site available and accurate but can’t guarantee it will always be error-free or uninterrupted.

Bookings & reservations

• Bookings are subject to availability and confirmation.
• Please arrive on time — we hold tables for a limited grace period, after which your table may be released.
• Let us know in advance about large groups, accessibility needs or dietary requirements so we can look after you.
• We may require a deposit or credit card to secure larger bookings and functions. [REVIEW — state your deposit, cancellation window and no-show fee here.]
• We reserve the right to decline or cancel a booking where necessary.

Online orders

Online ordering is provided through our ordering partner (Toast). When you place an order, you’re making an offer to purchase, which we accept once the order is confirmed. Orders are subject to availability and to Toast’s own terms and payment processing.

• Please check your order carefully before submitting — including items, pickup or delivery details and any special requests.
• Once preparation has begun, orders generally can’t be changed or cancelled.
• If something isn’t right with your order, contact us as soon as possible so we can make it right.
• Refunds are handled in line with the Australian Consumer Law and our reasonable policies.

Menu, pricing & allergens

• Menu items, prices and availability may change without notice.
• Images are for illustration and actual items may vary.
• While we take care with dietary requests, our kitchen handles allergens including nuts, gluten, dairy, eggs, shellfish and more. We can’t guarantee any item is completely free from traces. If you have a serious allergy, please speak to our team before ordering.

Responsible service of alcohol

We serve alcohol responsibly and in accordance with our liquor licence and Queensland law. You must be 18 or over to purchase or be served alcohol, and we may ask for valid photo ID. We reserve the right to refuse service to anyone who is intoxicated, or where required to meet our legal obligations. It is an offence to supply alcohol to, or obtain alcohol on behalf of, a person under 18.

Events, tickets & functions

• Some events are ticketed and may have their own conditions of entry, age limits and capacity.
• Tickets are generally non-refundable unless an event is cancelled by us, or as required by law.
• Event details and line-ups may change, and events may be rescheduled or cancelled due to circumstances beyond our control.
• Functions and private bookings are subject to a separate agreement, including deposit and cancellation terms we’ll provide when you book.
• We reserve the right to refuse entry or remove any guest in the interest of safety or the enjoyment of others.

NYM Club & promotions

• Membership offers, such as the $5 burger welcome offer, are available to new sign-ups and may be limited to one per person.
• Offers can’t be exchanged for cash and may not be combined with other promotions unless stated.
• Promotions may have their own conditions, expiry dates and availability, and we may vary or withdraw them at any time.
• We may suspend or cancel membership where an offer is misused.

Intellectual property

All content on our website — including the New York Minute name, logo, branding, text, images and design — is owned by us or our licensors and is protected by law. You may not copy, reproduce or use it for commercial purposes without our written permission.

Third-party links & services

Our website links to third-party services — such as our ordering partner, booking system and social media. We don’t control these services and aren’t responsible for their content, availability or terms. Your use of them is at your own discretion and subject to their own terms and privacy policies.

Your conduct at the venue

We want everyone to have a great time. We ask all guests to behave respectfully toward our team and other patrons. We reserve the right to refuse service or entry, or to remove any person behaving in an unsafe, unlawful or disruptive manner, in line with our licensing conditions and house policies.

Liability

Nothing in these terms excludes rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to those rights, and to the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website, bookings, orders or attendance at our venue. Where we are liable, our liability is limited to the extent permitted by law.

Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these terms. Please review it to understand how we collect, use and protect your information.

Changes to these terms

We may update these Terms & Conditions from time to time. The current version will always be available on this page, with the “last updated” date shown at the top. Continuing to use our website or services means you accept the updated terms.

Governing law

These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.